FREQUENTLY ASKED QUESTIONS

While we don’t yet have a flagship store, we’re actively working towards establishing one in the near future. In the meantime, we’ve already begun partnering with local and international concept stores to feature our products, and we’ll be announcing these partnerships soon on our social channels.

Yes! All our sunglasses are provided with 100% UV (UV400) protection. It's important to understand that the color or the darkness of the lenses does not determine the level of UV protection. For instance, a light amber-colored lens can offer the same level of UV protection as a dark grey lens.

Since we currently don't have a flagship store, we may request that you visit your nearest optician for any necessary adjustments to your sunglasses. Kindly check the size of the sunglasses before placing an order with us.

• Each pair of KIND SIGMA Eyewear is accompanied by a one-year manufacturer warranty starting from the original date of purchase. Please note that this warranty does not cover damages from regular wear and tear, improper use, or any other form of negligence. To qualify for a replacement , exchange, or refund, you must submit pictures of the defects as proof. Once the proof is received, we will furnish a shipping label for you to return the defective sunglasses.
• Please submit all inquires to support@kindsigma.com
• Although we meticulously inspect all our sunglasses before dispatch, in the unlikely event that you discover a manufacturer defect we may have overlooked, we will readily provide a replacement if the item is in stock. Additionally, free shipping applies to all domestic warranty replacements.

KIND SIGMA has been founded in Sharjah, United Arab Emirates.

KIND SIGMA eyewear is Handcrafted from a premium plant-based Cellulose Acetate, serving as an environmentally friendly substitute for less sustainable plastics. This material enables a diverse array of distinctive colors and patterns. Each frame is equipped with robust barrel hinges and stainless-steel cores to ensure longevity. Furthermore, the frames are complimented by CR39 lenses, delivery nearly impeccable clarity and resistance to scratches.

We collaborate closely with our reliable suppliers in Shenzhen, China, who meticulously handcraft all our eyewear. Regular visits to our suppliers are conducted to ensure that ethical labor standards are constantly upheld by everyone involved in the production process. While our Acetate typically comes from Italian Mazzucchelli, we prefer to expand ourselves beyond a single source.

Yes! For orders within the UAE, delivery will be handled by Quiqup, and you'll receive a WhatsApp notification with live tracking once your package has been collected and dispatched. For international orders via DHL, a tracking link will be sent to your email once your order is on its way.

• We offer complimentary (FREE) next-business-day delivery within the United Arab Emirates (UAE) through our trusted domestic partner, Quiqup.
• For international orders, free shipping (DDU) is available to most countries, with only a few requiring a minimal shipping charge. All international shipments are processed and dispatched within 2-5 business days via DHL Express. Please note that customs duties and taxes may be imposed by the destination country, which KIND SIGMA is not responsible for covering.

No, we can ship only to residential or business addresses.

At KIND SIGMA, we offer our customers a 14-days return policy, which means you have 14 days after receiving our item to request a return. Please refer to our RETURN POLICY page for more information.

At KIND SIGMA, we welcome style exchanges for any issue with your purchase. To request an exchange, email us at support@kindsigma.com for a return label. Upon receiving your sunglasses, we will dispatch the replacement. Delivery time for the exchanges product may vary based on your location.

Absolutely! We offer international shipping to most countries free of charge through our trusted partner, DHL. However, for a few countries, a minimal shipping fee will be automatically calculated during the checkout process. Please note, the recipient is responsible for any duties or taxes imposed by their country’s customs on international orders.

Yes! You will be sent a confirmation email containing the tracking number of your package once your order has been dispatched.

Sorry! We are unable to change or cancel orders as they're processed and dispatched by our warehouse immediately. If you ordered an item that you wish to return, you can request a refund via our returns page. Please follow the instructions in our Return Policy.

• Next-business-day for domestic orders (Within the UAE).
• 2-5 business days for international orders.
• Exceptional or unforeseen circumstances, such as campaigns, public holidays, or delays in courier services, may lead to exceptions.

Sorry! We cannot accommodate changes or cancellations once orders are processed and dispatched by our warehouse. If you wish to return an item, please request a refund by emailing support@kindsigma.com, following the instructions outlines in our RETURN POLICY.

We provide worldwide shipping to most countries. Please refer to our shipping page for the list of eligible destinations. We do not ship to countries listed on the OFAC (Office of Foreign Assets Control) sanctions list, in accordance with UAE laws.

KIND SIGMA accepts all major credit cards through Stripe payment gateway, which offers the following:

• Mastercard.
• Visa.
• PayPal.
• Apple Pay.
• Google Pay.
• American Express (AMEX).

We prioritize your online security. To ensure a safe, simple, and secure shopping experience, we employ Secure Socket Layers (SSL), the industry standard for transferring information to process your order. To maintain the privacy of your information, we do not process or store any payment details in our database.

Currently, it is not possible as we only accept online payment methods.